Question 1

Is the pilot free?

Accepted Answer

No. Pilots are paid engagements. We first review your requirements, then provide a proposal defining scope, duration, and pricing. Submitting an inquiry does not commit you to a purchase.

Question 2

How long does a pilot last?

Accepted Answer

The duration is agreed based on your deployment environment, integration scope, and evaluation criteria. There is no fixed standard pilot period.

Question 3

How is pricing determined?

Accepted Answer

Pricing is quoted individually based on the agreed deployment, integrations, coverage, and support requirements.

Question 4

Is hardware included?

Accepted Answer

Not by default. Secugate AI can be scoped as a software appliance for customer-provided infrastructure. Any physical hardware or additional infrastructure must be explicitly included in the quote.

Question 5

Is secugate.ai hardware?

Accepted Answer

secugate.ai is primarily a self-contained software appliance that runs inside customer-controlled infrastructure. It can be deployed on a dedicated VM, Kubernetes, or private cloud environment. For organizations that require turnkey infrastructure, a hardware appliance deployment may also be offered.

Question 6

Does GPT or Claude run inside the appliance?

Accepted Answer

No. secugate.ai runs inside your infrastructure and controls requests to approved external AI providers. You can also connect local models when workloads must remain entirely inside your network.

Question 7

Does secugate.ai receive our prompts?

Accepted Answer

The architecture is designed so the secugate.ai vendor does not need to receive customer prompts during normal operation. The appliance processes requests inside customer-controlled infrastructure.

Question 8

Do you store our prompts?

Accepted Answer

Raw prompt storage is optional and disabled by default. Audit and operational data can remain entirely inside customer-controlled infrastructure.

Question 9

Can we use our existing OpenAI or Anthropic account?

Accepted Answer

Yes. Customers use their own provider credentials and commercial agreements.

Question 10

Can it work in an air-gapped environment?

Accepted Answer

An air-gapped appliance can operate with approved local models. External AI APIs are not available without network connectivity.

Question 11

Can we control coding agents and MCP tools?

Accepted Answer

Yes. The product direction includes policies and auditing around AI agents, tools, data access, and external communication, not only prompts.

Question 12

How is this different from traditional DLP?

Accepted Answer

Traditional DLP generally monitors files, endpoints, email, and network traffic. secugate.ai is designed specifically for interactions between users, AI agents, tools, internal resources, and AI models.